Thomas Cook key features

Just a quick note to say how impressed I was with the way our delayed flight was handled last night 24the July TCX247L Paphos to Manchester.

You see the horror stories on tv but credit where its due I have to say I was most impressed with the info by both the rep on the coach on our return and the airport staff who handed out notices to the passengers booked on this flight. We where even treated to vouchers to use while we waited.

I understand some delays are unavoidable so would just like to thank you for the professional way in which you handled this.

David Parker

Flight TC515K I was on the above flight and just wanted to say that I was looked after by a girl called Gemma (cabin crew) and it was a pleasure to be dealt with by someone so proffesional and courteous.

Regards
Daren Hill

From: Fiona O'Connor Date: 14/06/10

Just spent a week at Punta Prima apartments in Menorca and it was lovely. A special thanks to Alex MC Alister our rep, he was so friendly and funny, very helpful and polite ...would love to be back there xx

From: Karen Date: 11/06/10

2 wks at the Soviva in Tunisia, hotel rooms a little basic however they were very clean and comfortable, they are doing up the hotel and the new rooms open next month the pool area and slides are fantastic, the beach needs better sign posting and it is more than 150mtrs more like 300 mtrs but did not spoil holiday I would recommend the quads and camel trip from the hotel the boat trip well if you want 3 hrs in the sea then give it a try. I prefer stopping at coves but there are none around the trip to the ampitheater is really good, outside the resort expect to only pay 8 dina to sousse medina (market) they will ask for more but agree before you get in and if you pay the first price they ask your the fool go in low and stay around 30% of the price.

At the market expect pleanty of have a look at my shop but they only want your money so sometimes are a bit pushy but take it in fun. And if anyone meets you when you get out of the taxi saying "oh hello im from seviva on day off" tell them no thanks you will look round yourself as this to get you in to certain shops and scam you.

Overall I would go back and apart from the rain the first week I enjoyed it.

I went on holiday to spain I would just like to say Jason Salkeld our rep was fantastic.

I would like to recommend your entertainment staff at Oasis Village, Fuerteventura. I have just returned from there after doing a 2 week holiday all inclusive, and if it wasn't for your team I would be complaining as they made the holiday from 10am till 12am every day mon - sun they were fantastic!!

They never stopped always smiling and happy to help their names are Karen Harper, Arrun Smith, Sara and Kim Booth, also the kiddies team were good as well but don't know their names as didnt have any children under 13, Also Ben our Rep was great and was always on hand to help, please let them know that Sharon Mike and Samantha love them all even Lee from the Oasis Dunes was fantastic he was there the first week as the Dunas was being refurbished, again like i say if it wasn't for them i would be one very unhappy customer but they made up for lack of things to do outside the complex, the food don't even go there (spent more at supermarket)

Please Please reward them for all their effort as there should be more ouside entertaineers coming in to give them a break, I will go now but again they were fantastic and this has to acknowledge as people are keen to complain but not so keen to applaud people.

Thank you for taking the time to read this

yours
Sharon Potts

Good Morning

We recently travelled to Dalaman and on our return found we were a day late for our flight home!!! Only realised when at Dalaman airport. I just wanted to say the two members of staff on duty the early hours of 20 May were very helpful and sympathetic to our plight. They arranged a transfer for us onto the Mancheter flight, admittedly a long way from Gatwick (where we wanted to be) but much better than sitting in the airport all night and morning. Their help was very much appreciated.

Kind Regards

Lynda Hawker

From: Marilyn McKnight Date: 20/05/10

Due to the ash we had to spend a night in an hotel and the ground Staff (Helen Pybus, Dan King and a lovely Scots girl who I think was called Gemma) went out of their way to make our stay as comfortable a possible. They kept us informed as soon as they knew what was happening and handled what could have been an awkward situation calmly and professionally. They are a real credit to Thomas Cook.

From: christine covell Date: 28/04/10

I too as I am sure there are many, would like to thank Thomas Cook for the excellent treatment received during the volcano crisis where so many people were trying to
get home.

I have just returned from Turkey. Due home on the 19th April, 5 days later sat 24th returned to stansted. We were able to stay in out original hotel at no extra cost. Our representative at the Blue Bay Spa Deluxe hotel was brilliant, dealt with everything calmly and 100% took care of all our worries.

I personally would stay at that particular hotel again for several issues but certainly nothing to do with you yourselves. Thank you Thomas Cook for being there.

Having recently returned from Holiday-Flight only. Dalaman-Glasgow TCX 83L I am contacting the Company to thank you for the excellent treatment we received during the period of the Icelandic Volcano delays.

We were put up in a 5* Hotel in Yaniklar near Fethiye until our flight was organised. Please pass on my thanks to all concerned-this was high class treatment and your staff were a credit to the Company.

You can be assured that Thomas Cook will be our 1sr choice of Airline in the future. Many thanks from the 8 people in our party. Martha and Alan Whittington The Thomas Cook staff were excellent and I can only praise the Company for your treatment of all passengers.

Thank you for being so FANTASTIC your reps in Mexico are amazing, our whole journey home was so well organized and stress free after the volcano incident we can not praise you enough and will always book with you.

Just wanted to express our gratitude for the excellent service we received while stranded in Fuerteventura we were due to come home on the 17th of April and stayed for an extra week your rep at the Lobos Bahia deserves a medal dealing with some very aggressive people thanks.

I would like to convey a message of thanks to the MD/CEO of Thomas Cook, my wife and I were recently trapped in Mexico and the Thomas Cook team dealt with everything. I will always come back to Thomas Cook because you offer the security and peace of mind that I am looking for in a tour operator. Many thanks for the effort of your team.

Peter and Sharon Gardner

Just a big thank you and well done to your teams in Cyprus and Gatwick. After the worry of getting home from Cyprus we were treated with the utmost respect and politeness by your reps under the utmost pressure.

Being the first time abroad after twenty seven years of marriage it will be a holiday never to forget and if it wasnt for your help and hospitality probably would have been our first and last,without doubt we will travel with you again soon and once again a massive thank you.

Kind regards
The walls family

I have returned from holiday and would love to leave a very positive comment about the way my party was dealt with throughout the vocano issue. I think you deserve it.

From: H Farnworth Date: 10/01/10

Thank you for the excellent way that Thomas Cook looked after us Jan 7-8 during a 24hr flight delay at the end of our holiday in Lanzarote due to snow closure of Gatwick airport.

We were very happy to be put up overnight in the Grand Castillo hotel, Playa Blanca, well fed, and kept informed of how the company would try to fly us home to Gatwick which had been closed with snow.

Our flight went ahead 24 hrs later, and what could have been a nightmare after a great week at Cay Sun Beach Playa Blanca, became a very efficient and enjoyable, if unusual, extra days holiday.

THANK YOU! we are recommending Cooks to everybody.

From: Dave Seed Date: 15/09/09

Just returned from tsokkos beach hotel protaras cyprus hotel needs some dcor but food exellent. DONNA entertainments organizer for thomas cook made the holiday both day and night thanks

DONNA.

Dear Sir/Madam

I'm not sure if this is the correct people to write to, but I would just like to praise one of your call advisers . I phoned up with a query and got through to a lady called Bonnie and she was more than helpful and did more than she needed to help me. I would just like to say thankyou for great customer service.

Lauren xx

From: Tara Herbert Date: 20/07/09

Just returned from a week in Agua Marina Hotel in Menorca. Hotel superb, staff very friendly, Kids club staff and Thomas Cook reps brilliant!! Thanks for a lovely week.

From: William Dolan Date: 24/09/08

Just back from two great weeks in the prinsotel alba in cala-d-or and all i can say is
we are booked again for next year. thomas cook air crews and reps made it our best
holiday ever a big thanks to them all.

My party returned from Luxor on TCX121L March 24. My daughter was ill with sickness and etc and I would like to thank the crew for their kind help and attention.