Frequently asked holiday questions
What is the maximum my hand luggage can weigh?
If you are travelling with Thomas Cook airlines, hand baggage must be less than 5kg and less than 43 cm x 28 cm x 23cm (including wheels, handles, side pockets etc). If you are travelling with another airline please check their luggage policy as these dimensions may vary.
Does Thomas Cook provide luggage labels?
Thomas Cook no longer provide luggage labels as the baggage tags provided by the airline staff contain all the required information for tracking your luggage should it go astray. Should you require a luggage label these are available from the Thomas Cook desk at your departure airport.
Can I take photographic film as hand luggage?
Yes, pack photographic film in hand baggage as low dose X-ray machines will not affect it.
Can I take a laptop as hand luggage?
Yes, but laptops must be removed from cases/bags for separate X-ray screening.
What items can I not take as hand luggage?
Items such as knives, scissors, tweezers and laser pointers may not be carried as hand baggage, these should only be carried as hold baggage only.
Any sharp items found in hand baggage will be confiscated.
Prohibited items include those items listed under dangerous goods and restricted articles.
Liquids, creams and gels are now permitted and may include:
Shampoo, creams, suntan lotions, toothpaste, hair gel, hair spray, perfumes, liquid or aerosol deodorants, cosmetics such as mascara and lip gloss, water and other drinks, soups and syrups, other items of a similar consistency.
They are subject to the following rules. The volume of each container must not exceed 100 ml (100 g). Containers should be packed inside a re-sealable plastic bag that does not exceed 1 litre in size (a bag approximately 20 cm by 20 cm would be acceptable, this is similar to a small freezer bag.
This plastic bag must be packed in a way that each container is clearly visible and the bag can be sealed. One plastic bag per passenger is permitted. The plastic bag must be presented separately at Security for x-ray screening.
The following exceptions apply to the above rules:
- Prescription medication for the trip is permitted with no ceiling on quantity. Please note that the definition of trip is the journey to the destination, not the whole duration of the period of time away.
- Non-prescription medication for the trip is permitted up to a maximum container size of 500 ml.
- Special dietary needs - liquid foodstuffs are permitted where there is a genuine requirement for them, again this applies to the trip. The container must be re-sealable and the passenger will be required to taste the contents at outbound control.
- Duty Free purchase on-board an EC carrier or at an EC airport are permitted as long as it is contained in a tamper-proof bag which should remain sealed and a valid receipt can be produced. This applies to the day of purchase only and covers transfers and passenger on day returns.
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