Cruise frequently asked questions

Am I best to book early?
Planning a cruise is exciting and fun - so it's never too early to start. Plus, booking early is the best way to secure the perfect cabin and arrangements for your perfect holiday.

When do I have to pay the balance of my cruise?
Once you have paid you deposit you can then start looking forward to your cruise and relax. The remaining balance due date is then 12 weeks before departure.

What is included in the price of my cruise?
The cost of a Thomas Cook cruise includes almost everything you need for the perfect holiday. This cost covers accommodation on board, meals, and most of the on-ship entertainment.

What is not included in the price of my cruise?
The price will not include organised shore excursions, carbonated soft drinks or alcoholic beverages (unless an 'All inclusive' package is purchased), photographs, gratuities (these are included in the cost on some cruise lines - please enquire for details), spa and beauty treatments, casino expenditures, medical services, or other miscellaneous items that you may purchase on board.

What is the difference between an inside and outside cabin?
An outside cabin will have a window or porthole and is considered an "Ocean View" room. An inside cabin may have artwork on the walls and is considered a "No View" room.

How do I keep my valuables safe?
If your cabin does not have a safe in it, then your valuables can be kept in the purser's office.

How much luggage can I take?
There are no restrictions on how much luggage you can take onboard, however if your cruise holiday involves a flight, airlines have their own baggage allowance restrictions. These vary on scheduled flights, depending on airline and route. Please note that on UK regional flights the baggage allowance may be less than on international flights. You will be informed at the time of booking what the limit is for your particular flight. On cruises that depart the UK you can take as much luggage, however you should consider the cabin size.